FAQ

You've got questions, we've got the answers

What is an Empress Mimi Box? 

An Empress Mimi Box is a gift for a woman who is the ruler of her world. A woman who loves herself completely, and unapologetically kicks ass every day.

An Empress Mimi Box is waking up and celebrating your body by picking your favourite piece of lingerie for the day (knowing that your next set is always only a month away).  

By not having to pay for expensive retail spaces or hiring supermodels (sorry, Gigi), we can offer you premium lingerie at a fraction of the price. 

Created by women for women - because feeling like an Empress every single day shouldn't cost the world. 


I don’t have a boyfriend / girlfriend / person who shares my bed, why should I buy lingerie?

The same reason you get your hair, nails or tan done. The same reason you go to the gym or eat healthily. Because you deserve to feel your best at all times and everyone feels that extra burst of confidence when they wear beautiful and comfortable underwear. 


How do I get in touch? 

We love talking to our customers (and bloggers, journalists, girlbosses, and curious minds). 

Please get in touch with us on info@empressmimilingerie.com and one of the Empresses will get back to you as soon as possible.


When will my parcel be dispatched?

The Empress starts putting together your box as soon as you complete checkout, and sprinkles it with stardust & love just before handing it over to the mailman. After the first box your package will be sent out in the third week of each month. 

For UK customers, please estimate 1-3 business days for shipping. For US & International customers, delivery can take up to 2 weeks but will depend on your local mail office. 


I’ve changed address, how can I update this for my order?

Please login to your online account and change your address manually. Or if life is too short to figure out how to log into your account, simply drop us an email on info@empressmimilingerie.com and we will take care of it for you. 


How do the 1, 3, 6 or 12 month subscriptions work?

If you have opted in for a 1, 3, 6 or 12 month subscription, boxes will continue to dispatch every month until the end of the subscription plan (so for the 6 month subscription, you would receive one box per month for six months). 


Discounts / Special Offers

Empress Mimi regularly offers fun and frilly discounts to her fellow Empresses via her VIP email list, Instagram and Facebook pages - make sure to follow & subscribe to stay up to date! 

If for some reason your discount code isn’t working, please contact us directly and we will find out what the problem is.


Can I gift an Empress Mimi subscription box?

Diamonds may be a girls best friend, but a monthly box of lacy, racy & luxury lingerie delivered straight to the door is a gift that keeps on giving. Send to your girlfriend, best friend, wife, a bride-to-be, or whoever you think can use a little foxy pick-me-up package. Simply opt for the ‘give as a gift’ option on our home page and follow the instructions - you can even leave a personalised note. 


How much does shipping cost? 

Postage and returns for Empresses living in the UK are free! For Empresses based abroad, we apply a standard £15 delivery fee. 


How can I cancel my subscription?

Not quite ready to commit? No problem! Our subscriptions (just like some of our relationships) come with no strings attached - simply log into your account to cancel your subscription or email us on info@empressmimilingerie.com 


How do I return an item?

Please email us on info@empressmimilingerie.com with your account number and reason for return and we will explain how best to return an item.


When will I be charged for my order? 

Subscriptions are set to automatically renew on the 15th of each month (unless you have opted for a non-renewable or one-month subscription).